Tenant Services


Once a Tenant agrees initial terms of a letting on a property and you agree to proceed with the process of taking a tenancy you will be liable for the following costs:

A holding fee of £200 is taken when you reserve a property at the beginning of the process before we commence the formalities.

NB: the taking of money and completion of the application form does not guarantee a tenancy because it is still subject to the landlords agreement and contract.

This sum is deducted from completion monies due and shown in the completion statement. In the event that the tenancy does not proceed due to unsuitable references or the applicant/s withdraw this is not refunded.

A guide to renting can be found on: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/723773/How_to_Rent_Jul18.pdf



Administration Fee: £180 for the first person and £60 per person thereafter

Application fees cover: administration of application form, referencing, drawing up a tenancy agreement, negotiating specific terms, drafting and providing relevant tenant information pack, check-in at the start of a tenancy and check out at the end of the tenancy.

Guarantor Fee: £120

Company Lets: £180

Preparation of Inventory Fee: £60

Security Deposit: 1.5 x the monthly rent: We have a Tenancy Deposit Scheme in line with legislation and the deposit will be held until the end of the tenancy has be satisfactorily completed. Deposit guidelines can be found at www.depositprotection.com.

This will be shown on your statement of costs and agreed at the beginning of your tenancy application. The landlord will bear the cost of the check in and check out visits. Covers the cost of any damages or dilapidations.

Tenants are required to complete an application form and provide Anti Money Laundering information in line with current legislation: copy passport or driver’s licence (photo card) as proof of ID and copy utility bill of no more than 3 months old as proof of current address.

Applicants must be aged 18+, be in full-term employment, proof of eligibility to live in the UK and have the means to pay the rent. Under certain circumstances tenants may be eligible to have a guarantor who will be requested to provide equally supportive evidence and a Guarantor Agreement will be required in addition to the Tenancy Agreement.

We will require references including bank, previous landlord and employers and under certain circumstances a credit check may be carried out. Once all requirements have been satisfied we will draft a tenancy agreement, conduct an inventory and check in once funds have been cleared in the agency bank account. Tenants are requested to obtain contents insurance. The supply of gas, electricity, water, telephone, TV licence and Council tax are the tenants’ responsibility.



Renewal Fee (Tenants Share): £60

Amendment Fee: £60

Contract negotiation, amending terms and updating your tenancy agreement during your tenancy at the Tenants request in the event of name changes, change of terms or rent date. Contract negotiation. Amending and updating terms and arranging a further tenancy and agreement.


 Tenants Obligations – lease covenants

  • Payment of rent, council tax, utilities (council tax*)
  • Not to damage property or contents
  • Not allow others to damage the property or contents
  • Maintain garden if applicable
  • Adhere to terms of the headlease (a copy of which the tenant should have)
  • Prevent pipes from becoming blocked
  • Not allow water to overflow
  • Allow access to property for repairs/inspections (the landlord or agent must give tenants at least 24 hours written notice of a visit as well as the tenants consent under the terms of Section 11 of Landlord & Tenant Act 1985
  • Report any problems to landlord or agent
  • Not to use property for immoral or illegal purposes
  • Not to use property for business
  • Not to create nuisance to neighbours
  • To remove all belongings and make good any damage at the end of the tenancy
  • Treat the property in a “tenant-like manner”

Definition of “Tenant-Like Manner”

In the case of Warren v Keen (1953) Lord Denning summed up the obligation of the tenant to act in a tenant-like manner as follows:

“the tenant must take proper care of the place…..He must clean the windows. He must mend the electric light when it fuses. He must unblock the sink when it is blocked by his waste. In short he must do the little jobs about the place which a reasonable tenant would do. In addition he must not damage the house, wilfully or negligently and he must see that his family and guests do not damage it. If they do he must repair it.”

Agents Obligations to tenants and applicants

Agent has a duty of care as well as requirements under CPRs to give tenants and applicants sufficient information. Duty of care includes:

  • Advising on feature aspects of the property both bad and good
  • Advising on agency charges and what they are for
  • Understanding documents
  • Understanding processes

Providing GSI, EPC and electrical certificates within 28 days of receipt on an annual renewal but must be given to the tenant on beginning of lease.