Free online training course explains Deposit Disputes

The Deposit Protection Service (DPS) and National Approved Letting Scheme have developed an online training course which explains the key principles of disputes which arise when landlords request a portion of monies from their tenants deposit for a variety of reasons.

Deposit Disputes is a training module written by the DPS’ head of adjudication and is available in The DPS Training Hub section of NALS online platform called the Virtual Learning Environment.

The course details key documents which landlords and their agents should provide to tenants in order to ensure a successful outcome in the event of a dispute. For example: a signed check-in and check-out report agreed by the tenant, date-stamped photographic evidence, plus invoices and quotations.

The online module also explains key criteria adjudicators consider when deciding to award a claim, such as fair wear and tear, unfair terms, and betterment.

Those who successfully complete the course will receive a joint NALS and DPS e-certificate which can be put towards CPD accreditation.

The module is the first of four due to become available inside The DPS Training Hub. Other DPS content includes an interactive adjudication case study, as well as advice on how to keep costs low by using custodial deposit protection.

Daren King, head of tenancy deposit protection at The DPS, says: “The module will help equip letting agents with the key points taken into account throughout a deposit dispute, including what happens when it comes to adjudication. This partnership provides detailed information to enable letting agents to understand their key responsibilities when it comes to the administration of tenancy deposits.”

The landlord or their agent are entitled to request monies in lieu of unpaid rent or/and damage to the property. The deposit is not there to pay for cleaning or property improvements. General wear and tear is an understandable part of renting a property and tenants cannot be expected to leave the property in exactly the same condition as when they moved in. This is something that landlords and agents are not fully aware of until they approach the deposit protection schemes to request monies where the tenant has disagreed.

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